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Terms and Conditions

Please read these terms carefully before using our services

Terms & Conditions

E-PAL Shipping & Supplies
Effective Date: March 6, 2026

1. Acceptance of Terms

By using any service provided by E-PAL Shipping & Supplies, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance of these Terms.

2. Scope of Services

E-PAL Shipping & Supplies provides courier and logistics services including but not limited to:

  • Air Freight Shipping from the USA to Jamaica

  • Tax-Exempt Shipping Address for online shopping

  • Real-Time Package Tracking

  • Commercial & Personal Shipping Solutions

  • Warehousing & Package Handling

  • Secure package forwarding and logistics coordination

We assist customers with receiving packages from international online retailers and forwarding them to Jamaica safely and efficiently.

E-PAL Shipping & Supplies reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

Shipments from the United States to Jamaica are processed approximately three (3) times per week.

All shipping schedules are estimates only and not guaranteed. Delays may occur due to:

  • Airline or freight carrier schedules

  • Customs inspections or processing

  • Weather conditions

  • Public holidays

  • Other circumstances beyond our control

4. Service Area

E-PAL Shipping & Supplies operates from:

St. Ann’s Bay, Jamaica

Customers across Jamaica may utilize our services. Additional delivery arrangements may be facilitated through third-party couriers at the customer’s expense.

5. Responsibility, Risk & Liability

All shipments handled by E-PAL Shipping & Supplies are transported at the customer’s own risk.

Our responsibility begins once a package arrives at our designated warehouse or shipping facility and ends once the shipment is released to the customer, a delivery partner, or customs authorities.

E-PAL Shipping & Supplies is not responsible for:

  • Vendor or retailer errors

  • Incorrect shipping information provided by customers

  • Packages lost or misdelivered before reaching our warehouse

  • Delays caused by airlines, shipping carriers, or customs

  • Damage resulting from improper packaging by the sender

6. Packaging & Fragile Items

Customers should ensure that items purchased online are properly packaged by the vendor.

Fragile or high-value items, including but not limited to:

  • Electronics

  • Glass items

  • Liquids

  • Cosmetics

  • Breakable merchandise

are shipped at the owner’s risk, regardless of packaging method.

E-PAL Shipping & Supplies will not be responsible for damages caused by insufficient packaging.

7. Prohibited & Restricted Items

Customers are responsible for ensuring that all items shipped comply with Jamaican and international shipping regulations.

Prohibited items include but are not limited to:

  • Illegal drugs or controlled substances

  • Firearms, ammunition, or weapons

  • Explosives, flammable, or hazardous materials

  • Counterfeit or replica goods

  • Pornographic or obscene materials

  • Perishable foods

  • Live animals

  • Cash, cheques, or negotiable instruments

  • Certain lithium batteries or hazardous electronics

Any prohibited item may be confiscated, disposed of, or surrendered to authorities without compensation.

E-PAL Shipping & Supplies assumes no liability for fines, seizures, or penalties resulting from restricted shipments.

8. Customs Duties & Government Fees

All shipments entering Jamaica are subject to customs inspection and possible duties or taxes.

Customers are responsible for:

  • Customs duties

  • Government taxes

  • Processing fees

  • Any additional import charges

These fees must be paid before packages can be released.

E-PAL Shipping & Supplies is not responsible for customs delays, inspections, or seizures.

9. Shipping Rates & Charges

Shipping rates are generally calculated based on:

  • Package weight

  • Package size or dimensions

  • Shipping method

  • Special handling requirements

Additional fees may apply for:

  • Customs duties

  • Delivery services

  • Special handling

  • Storage fees

All charges must be paid in full before packages are released.

10. Tracking & Shipment Updates

Customers will receive tracking updates once shipments are processed and available.

Real-time tracking helps customers monitor the progress of their packages throughout the shipping process.

While we strive to provide accurate updates, tracking information may sometimes be delayed due to carrier systems.

11. Required Documentation

Customers must provide accurate information when shipping packages.

Required documentation may include:

  • Valid identification

  • Contact information

  • Correct shipping address

  • Invoice or proof of purchase

Invoices are required to assist with customs processing and duty assessment.

12. Storage & Uncollected Packages

Customers will be notified once their packages arrive and are ready for pickup.

Packages not collected within 7 days of notification may incur storage fees.

Packages left uncollected after 30 days may be:

  • Auctioned

  • Donated

  • Disposed of

to recover storage and administrative costs.

Customers remain responsible for all outstanding charges.

13. Claims & Complaints

Any claims regarding shipments must be submitted in writing within 48 hours of package pickup or delivery.

Claims must include:

  • Customer name

  • Tracking number

  • Description of the issue

  • Supporting documentation (photos, invoices, etc.)

Claims can be submitted via email to:

[email protected]

14. Customer Support

Customers may contact E-PAL Shipping & Supplies through the following methods:

Email: [email protected]
Phone / WhatsApp: +1 (876) 790-8813
Location: St. Ann’s Bay, Jamaica

Our team is available to assist with shipping inquiries, tracking information, and customer support.

15. Amendments

E-PAL Shipping & Supplies reserves the right to update or modify these Terms and Conditions at any time.

Any changes will take effect immediately upon being posted on our website or communicated to customers.

16. Entire Agreement

These Terms and Conditions constitute the entire agreement between the customer and E-PAL Shipping & Supplies regarding the use of our services.

By using our services, customers acknowledge that they have read, understood, and agreed to these Terms and Conditions.

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